Human-Powered Chat... Because Humans Are Better Than Robots

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We work with forward thinking companies that are at the forefront of real time communication.

What's Our Story?

Our mission is to make doing business on the web more human and accessible.

We believe the most powerful connection a customer can make with your brand is establishing a relationship with your team. LiveNinja's video chat tool is meant to help your brand recreate the high touch, real-life buying experience from your website so that every visit is a memorable one.

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What others are saying about KATANA.

"For e-commerce merchants, it’s one step closer to omnichannel nirvana."

Core Features

  • Real-time Support

    Unlimited text, audio, and video chat with the ability for online visitors to connect with one click.

  • Status Updates

    Real-time notifications show customers when you are online and available to chat.

  • Direct Call Link

    Invite your customers to chat with you by sending them a direct link to your chat window.

  • Holding Queue

    Callers will be put in a queue if you are not available to speak with them when they call.

  • Call Ratings

    Gather feedback from callers immediately after a call ends with post-call surveys.

  • Pre-recorded Greeting Videos

    Pre-recorded videos let the caller know what they should do to begin a call, wait in a queue, or follow up.

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